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I'm unable to view or download a PDF file. What should I do?
If you click to a PDF file and it does not download or you get a message similar to:
Please wait...
If this message is not eventually replaced by the proper contents of the document, your PDF viewer may not be able to display this type of document.
--or--
The document you are trying to load requires Adobe Reader 8 or higher. You may not have the Adobe Reader installed or your viewing environment may not be properly configured to use Adobe Reader.
For information on how to install Adobe Reader and configure your viewing environment please see http://www.adobe.com/go/pdf_forms_configure.
These type messages indicates that your browser is unable to display / render the selected PDF file within the browser. Your browser is configured to open PDF files within the browser and it is unable to display / render the selected PDF file. In general, browser PDF viewing engines are not full functional and more than likely, the PDF file you are trying to view is a non-standard PDF document (such as a fillable PDF form or a PDF document with digital signatures).
To fix this, you have two options:
1. Download the PDF and open it in Adobe Reader or another desktop PDF application. Do not reopen it in your browser.
2. Change your browser settings so PDFs download automatically instead of opening in the browser.
If needed, install Adobe Reader here or another desktop PDF viewer. Firefox may also handle some PDFs better than other browsers.
View browser-specific PDF troubleshooting steps in the Technical Support Guide here.
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